Texting is a quick, convenient way to communicate with your service customers—not to mention their preferred way to interact with you. Check out these three quick Xtime Texting tips to deliver a superior customer experience.
Connect CRM is an expansive tool, so it’s no surprise that some features and reports can be overlooked. Follow along as Performance Manager Dan Bottino works through how keeping a close eye on communications and active leads can create opportunities for your dealership.
Xtime Performance Manager Tiffani Stefanescu provides a step-by-step overview to help you and your team create well-organized, professional video walkarounds, with tips for preparing for your presentation, looking professional for the customer, and useful talk tracks.
At Dealer.com we believe partnership and accountability are key to lasting success at your dealership.
That’s why we have a talented team of Performance Managers to offer expert digital marketing for car dealers. From delivering monthly insights to tweak your short-term digital marketing strategy, to ensuring you’re using our technology to seize every opportunity, your Performance Manager is always focused on your success.
Are you already a Dealer.com and want to know how to best partner with your Performance Manager? Or are you thinking about partnering with the only end-to-end digital marketing in the industry? Here’s an overview of how our digital marketing experts can give you the tools to run a successful dealership.
What to Expect
You can expect your Digital Storefront Performance Manager to work with your team to show you the dos and don’ts of digital marketing and retailing, the strategies that drive sales, and the winning formulas that have worked with other dealers. With Dealer.com, you get
The Power of True Digital Marketing Partnership
Your Digital Storefront Performance Manager is always focused on your dealership’s success. Through regular consultation meetings, you get expert digital marketing and digital retailing advice and insights to customize your digital marketing strategy and ensure that you’re getting the most out of your solution to seize every sales opportunity.
“We could not be happier with our experience from the website management to the automotive digital advertising. But most importantly the genuine team effort that our Performance Managers bring to the table.”
Kara Berry Marketing & Communications Coordinator, Keller Ford, Michigan
Get The Most from Performance Management
With an average of at least three years of experience in automotive sales, Digital Storefront Performance Managers deliver digital marketing expertise, unrivaled industry knowledge, and a unique understanding of Cox Automotive technologies to help you run a successful digital dealership. Follow a dedicated support model with a team comprised of directors, managers, and digital marketers committed to implementing strategy changes.
Ready to put the power and expertise of our Digital Storefront Performance Managers to work for your dealership? Schedule a consultation today.
At Napleton Auto Group, a five-store dealership in Wisconsin and Illinois, people come first. It’s not just a slogan. The auto group sincerely believes that when you put people first — customers and staff alike — success follows. Customers return regularly, and employees find fulfillment in the workplace.
Napleton goes the extra mile to implement a proven people-first plan. They support their team with the right tools and time-saving technology to ensure high customer satisfaction, transparency, and trust.
Time-saving Technology
As a company that respects their customers’ time, Napleton Auto Group wanted a service technology that would give customers more control over their experience — a technology that would allow customers to quickly and easily schedule a service appointment directly from the dealership website.
Napleton turned to Xtime to save time and simplify the service scheduling process. Giving customers the ability to book appointments on their own terms has provided the auto group more control of workflow and shop capacity, ensuring a speedy, highly efficient service experience. Napleton also uses Xtime to send service recommendations with pictures and video, streamlining the approval and payment process, further growing efficiencies.
Above and beyond the conveniences and advantages of the technology alone, Napleton Auto Group appreciates Xtime’s commitment to their success. Helpful sales reps and performance managers go out of their way to answer questions and provide key time-saving employee support — savings that eventually gets passed along to appreciative customers.
“If they don’t have the answer to all my questions, they know someone who does,” said Danny Randolph, President/Co-Owner of Napleton Auto Group. “It’s always easy to get an answer in the right amount of time in order for us to make quick decisions.”
Ensuring Satisfaction
“The customer comes first” has always been the first rule and the first step toward a successful sales and service strategy. But it’s also easier said than done. When push comes to shove, it’s easy to sacrifice service experience in favor of convenience. But Napleton Auto Group believes dealerships can do both.
With Xtime, customers get personalized check-ins, tablet reception, and the ability to review and approve service recommendations based on pictures and videos. All of these features work together to create the kind of service experience customers seek out. They build transparency into the service process, which in turn grows customer trust in your service department.
“Let’s be honest, car dealerships in past generations haven’t had the best reputation,” said Danny. “I think that’s really starting to change these days through trust and transparency. When you leverage systems like this that lay everything out for the customers … they trust it and they trust us more when we utilize tools like (Xtime).”
Thanks to Xtime, Napleton’s service employees are more engaged, and workflows are easier to manage while they provide a better service experience for customers. This focus on providing a superior service experience has resulted in more billable hours that have really added up and a faster, more efficient service experience for the auto group.
With the help of Xtime and connected Cox Automotive technologies, Napleton Auto Group continues to find success by taking care of their most important asset — people. Integrations between technologies save time, improve ease-of-use, and ensure a superior sales and service experience for customers and employees alike.
Ready to save time and give your customers a superior service experience like Napleton Auto Group? Book a demo to see how Xtime can help your dealership put your people first.
VinSolutions Performance Manager David Basil explains how Connect Automotive Intelligence helps you accelerate the path to purchase with Buying Signals that show you relevant vehicle recommendations that lead customers to the right car, sooner.
Learn more ways Connect Automotive Intelligence delivers unmatched insights that can help your dealership uncover more leads and improve the customer experience below.
Change isn’t always easy, but it can be managed. You’ve put in a lot of work to select the technology your service department needs to drive revenue, generate a return on investment, and give your customers a fully digital service experience.
Now it’s time to implement the technology. Use this guide to lead a successful service technology transition at your dealership. For a smoother process and buy-in across your dealership, we’ll walk you through four important actions to take leading up to your technology launch:
Discuss
Designate Ambassadors
Define Milestones
Support & Sustain
When it’s time to invest in technology, you do due diligence to fully understand what you need so that you purchase the right technology. The research and purchase of a software solution for your service department requires the same.
With the right internal team gathered, there are specific questions you need to address and discussions that will help you determine what you actually need your technology solution to provide for your dealership. And when it’s time to demo, there are specific inquiries you need to make of the solution vendor.
Section one of this checklist will help guide your internal team conversations to outline your requirements.
Section two will help you address your requirements with the service technologies you consider.
There is a lot that goes into the decision to purchase technology, or change the technology, in your service department. So, you need to be absolutely certain before you select and install new software. We want to help you find the solution that delivers what you need.
This buyer’s kit is the key to finding the best solution for your service department:
Seven questions to ask yourself when evaluating new service lane technology
Demo checklist for service technology platforms
Customizable PowerPoint to guide the conversation with your stakeholders
Customer retention is key to your dealership. To keep your customers coming back through multiple stages of vehicle ownership, you must find ways to convert sales customers to service customers, and vice versa. It’s the cycle of dealership success.
Join special guest Kyle Mountsier, Partner/COO at Automotive State of the Union, and Tiffani Stefanescu, Manager of Performance Management at Xtime, to learn how you can leverage Xtime solutions to own customer retention. Webinar topics will include:
• Setting up your service department as a customer acquisition channel
• Communication tips to improve the customer experience
• Improving the sales-to-service handoff
