Stop Leaving Money on the Table: Ensure You’re Making the Most of Your Co-Op Dollars 

In the big wide world of automotive advertising, co-op advertising remains a crucial strategy for dealers. Supported by OEMs, the shared advertising costs in co-op dollars allows dealers to promote their brands and engage customers. Some lovingly refer to it as “found money”. 

However, you might be surprised to learn that not every dealer uses all of it’s OEM co-op advertising budget and dollars!  

To help make sure you don’t leave money on the table, we’ve interviewed Autotrader’s own Michele Wright, Director of Sales, to discuss ways you can make the most of your co-op advertising dollars, especially as we step into the back half of 2024, and start to plan for 2025. 

Her simple yet sage advice will help dealers ensure they’re maximizing their co-op advertising budgets and using the money, especially as advertising spending increases and the quest to stretch your dollars grows. 

Increased Focus on Co-Op Advertising by Dealers 

Q1: Can you share a bit about why you think co-op advertising has been, and will continue to be, such an important channel marketing strategy for automotive dealers? 

Michele Wright: Co-op programs were created to help dealers extend their brand recognition and market reach. The best way to utilize these funds is to put your messaging in front of as many consumers as possible. OEM-approved co-op solutions are available for all brands that offer co-op, and you can use your co-op funds to cover up to 100% of advertising costs, depending on the manufacturer and the dealer. 

One of the key reasons co-op advertising needs to be a focus—and considered a cornerstone of your strategy—is because it’s a “use it or lose it” situation. Some dealers don’t manage their co-op funds effectively and may not realize they could lose these valuable resources that are essentially free money. 

Shifts in Co-Op Advertising Post-Pandemic 

Q2: What are some of the things that have changed or shifted in the automotive industry when it comes to co-op advertising over the last few years post-pandemic, that supports why dealers need to really focus or re-focus on their co-op strategy? 

Michele Wright: Co-op funds were not as readily available pre-pandemic as they are now. Overall ad spending during and after the pandemic declined, but co-op spending has seen a steady increase—about 13% in the last year, according to Russ Mann, Vice President of marketing at The Advertising Checking Bureau (ACB), which manages co-op programs for various industries, including automotive. 

The auto industry spent about $12 billion on advertising last year, up from a low of $11.4 billion in 2022. This total is expected to hit $12.3 billion this year, according to the BIA Automotive Report 2024. New car inventory is back and starting to age, and dealer flooring costs are causing issues. High interest rates and high new car prices are obstacles dealers are facing.  

Dealers need to start selling new car inventory as quickly as possible and work with their partners to get the right inventory for their lot. The best way to do this is to advertise. And co-op advertising dollars can help support this. 

How Autotrader Can Help Dealers Maximize Co-Op Dollars 

Q3: How is Autotrader helping dealers ensure they are making the most of their co-op dollars and not leaving any money on the table? 

Michele Wright: Autotrader offers customizable co-op options to fit the needs of dealers, including advertising for new, certified, and used vehicles. Our listings and advertising solutions are eligible for co-op reimbursement through 17 OEMs, with reimbursements varying from 50% to 100%. 

Our platform is easy to use, and we provide all the necessary documentation to submit to the OEM. Let me repeat that…. Not only is all the documentation provided to you and there for you to supply to your OEM, but it’s easy to use! The dealer partners I interact with say it’s like an “easy button”. 

We also offer Autotrader-managed solutions that protect dealers from any infractions on our advertising. It removes that layer of worry or stress. Autotrader’s co-op program offers different service levels (Dealer Managed, Autotrader Managed, and OEM Managed) to help dealerships receive and provide the required documents set by the OEM for co-op reimbursement claims. 

The Results Speak for Themselves  

Q4: With Autotrader and Kelley Blue Book, especially with it being the #1 most used third-party automotive site to research and shop online, what type of results are dealers seeing using Autotrader’s listings and advertising solutions that are Co-Op eligible? 

Michele Wright: Autotrader and Kelley Blue Book have the largest audience of in-market shoppers in the country. Utilizing co-op funds with a customizable solution from us gives you the most bang for your buck.  

Dealers have seen significant improvements in their advertising reach and effectiveness, leading to increased sales and better inventory turnover.  

It’s Time to Build or Re-examine Your Co-Op Strategy 

Q5: What should existing or prospective dealers do if they’d like to connect with Autotrader to take a deeper look at their current co-op strategy, to make sure they’re getting the most out of it? 

Michele Wright: For current Autotrader franchise dealer partners—whether you’re using Autotrader co-op programs or not—connect with your rep to find out which of your Autotrader solutions are co-op eligible through your OEM and make sure you’re getting the most out of it. You might be surprised, there may be an opportunity to substantially increase your digital ad spend and effectiveness at no additional expense to you.  

It’s your money, don’t leave it on the table. Request your Autotrader co-op eligibility consultation to ensure you’re not missing opportunities and making the most out of your dollars. 

For dealers that aren’t currently partners with Autotrader, visit b2b.autotrader.com and click on the top right side where it says, “Get Started.” With Autotrader’s Co-op Assistance Program. It’s designed to take the complexity out of the compliance and reimbursement process. 

By leveraging co-op advertising effectively, dealers can extend their brand reach, engage more customers, and ultimately drive more sales. Don’t let these valuable funds go to waste—make sure you’re maximizing your co-op dollars and leaving no money on the table. 

For the Road Forward: 

Within the fiercely competitive domain of automotive advertising, co-op advertising has been, and will continue to be, a cornerstone of a successful channel marketing strategy for all automotive dealers. Co-op advertising, driven by OEM support, has proven time and time again to be an effective tool for dealers and channel partners to engage customers, promote brands, and make sales while sharing advertising costs.   

As dealers move into the second half of 2024, they should ensure they’re maximizing their advertising budgets and not leaving any free money on the table. And Autotrader can help you find opportunities to get in front of shoppers that are ready-to-buy. 

Autotrader provides you with qualified leads for people who want cars. We have the data that connects and activates your data, and we have the shoppers. We know what they want, and our goal is to match them with our dealer partners, driving quality leads that have the highest gross profit on average industry wide. We connect you with customers virtually, to move shoppers to you, so that you can focus on building and letting your brand shine.   

Embrace the tips Michele Wright shared and ensure that you close out 2024 and enter into 2025 without leaving any co-op money on the table. When you maximize and take advantage of the customized Autotrader co-op opportunities in front of you, you’ll have the winning strategy to move more cars. 

Video | Stay Top of Mind with Car Shoppers Using Retargeted Marketing 

Display ad retargeting continues to be a powerful and effective marketing strategy enabling businesses to connect with their target audience in a personalized and impactful way. Find out how it can help you deliver remarkable results for increased brand awareness, improved conversion rates, and enhanced customer engagement. 

In this WardsAuto FastChat episode Dana Middlemiss, Client Success Manager for Autotrader and Kelley Blue Book, shares how dealers can use retargeted ads to boost engagement. 



The 10 Actions Auto Industry Buzzwords are Driving Dealers to Take in 2024

It’s easy to wonder how (and if) the latest auto industry buzzwords will affect your business, especially after the last few years that came along with an abundance of rapid changes, pivots and firsts for almost all of us.

However, don’t expect any of these words that generated buzz to fade anytime soon as we step into 2024. Several of those trending words demand a dealer’s attention to make shifts now in how they’ll create opportunities to win customers, influence brand awareness and gain market share in the coming year.

So to help you gain a deeper understanding of what the Top 10 Automotive Industry Buzzwords are, and what they truly mean to a dealer’s business success, we asked expert Jade Terreberry, Senior Director of Strategic Planning at Autotrader and Kelley Blue Book to map out ten that should be on your radar in 2024, as well as the steps she recommends to incorporate them into your plans and strategies to drive more business.

Buzzword #1: CDP (Customer Data Platform)

The hottest acronym from the automotive industry last year, think of a CDP as one view of your customer that tells you what they’re doing, how they’re doing it and should steer your actions, marketing, and timeline to provide a personalized experience. 

  • Turn your CDP data and information into actions – that’s where the goldmine is.
  • Connect the dots inside your dealership with your sales and ops teams – use your CDP to personalize the customer experience.
  • Once your CDP has sifted through consumer, vehicle and F & I data – get a deep understanding of the lifetime value of your consumers.

Buzzword #2: AI (Artificial Intelligence)

There are so many ways to use AI, but dealers should think about how it’s being used today across your vendor partners. AI leads to big data, which can help you create more relevant experiences and gain more connectivity to existing and ideal consumers.

  • AI can help you with the end goal – to get the right car, in front of the right buyer, at the right time… in the right WAY!
  • Use AI or your vendor’s AI data to serve personalized messaging – focus on the call to action you want them to take.
  • Retargeting continues to drive brand awareness and profits – AI can help you with this.

Buzzword #3: Virtual and Physical Lot

For years you’ve heard about your virtual and physical lot. And in today’s times with consumers shopping both online and in-store, and often times back online again… what’s happening on your virtual lot is a direct indicator of what’s happening on your physical lot.

  • Make it seamless for the consumer – enable your team members to connect the deal in real time both virtually as well as physically.
  • Merchandise cars that are headed your way – especially if it’s a vehicle that will sell quickly.
  • Follow the formula of trust, triangulation and then transfer – build the trust, collect the information, personalize and connect your experience both online and in-store to drive profits.

Buzzword #4: Extended Loan Terms

With heightened interest rates and affordability being hurdles for today’s auto-shoppers, automotive loan terms have now extended past traditional norms into the 84- and 96-month range. In 2023 the average new-car loan term was 69 mo. and used-car loan was 67 mo.

  • Understand the goal and keep a consumer’s best interests in mind – explain the pros and cons of extended loan terms so that expectations have been set and it’s clear what your customer is stepping into.
  • Forecast and shift expectations and actions by modeling out revenue streams with your sales, F&I and service teams – remember the perfect storm is being set between lenders, your inventory and your customers’ typical patterns on extended terms.
  • Adjust and personalize your communications and cadence – the 72-to-90-mo. loan term customer will have a distinct timeline, equity situation and needs that call for being pro-active in customizing and strategizing your touch points and conversations differently.

Buzzword #5: CPO (Certified Pre-Owned)

In looking at the big picture of the financial efficiency of your organization to keep consumers coming back, you should be focused on CPO vehicles. They provide many protections from a consumer sentiment perspective, as well as consumer brand loyalty, retention and fixed ops perspective.

  • Have a weekly meeting with your Used Car Manager on CPOs – discuss how many are currently, in the process of, and are capable of being certified in your current and incoming inventory.
  • Determine your true cost to certify a vehicle and lifetime value predictor of your CPO customer – include upfront costs, profitability margins of CPO vs. Non-CPO, short-term and long-term revenue derived from a lifetime value client perspective.
  • OEMs are leaning into CPOs – be sure to check if yours are offering incentives or co-op dollars to certify that you might not be taking full advantage of.

Buzzword #6: Hybrid Retailing

It’s essential to have a seamless experience both online and offline. Every piece of a consumer’s information, no matter how they entered your ecosystem, should bridge to give you a singular consumer profile. This keeps the deal moving and improves the consumer’s experience.

  • Ensure your teams are connecting the dots both online and offline – train them how to access information already collected and how to pick up where the consumer left off.
  • Plan for the fully automated future of ecommerce – it’s not a light switch, so make your 5 or 10 yr business plan on how you’ll move in that direction step by step.
  • Test your online to offline experience – be sure the entire team is clear on how to keep the deal moving no matter how or where the consumer chooses to complete the deal.

Buzzword #7: Distance Retailing

One of the areas where you can find the most immediate incrementality for your business from a variable ops perspective is distance retailing. Selling outside your market is now possible with consumers increasingly expanding their search radius to get the right car at the right price.

  • Consumers what a car with the packages, trim and pricing and are willing to travel for it – ensure you have a plan and the right people (ex. drivers) to capture those out of radius shoppers with delivery and a seamless online experience.
  • The total addressable market in your own backyard for you to gain or retain service and fixed ops business has expanded – consumers who bought outside of market are there for you to capture or recapture.
  • Test a few deals to target an extended radius if you’re not currently doing this – give a 30 day trial to measure how it changes or will change your business for incremental revenue growth.

Buzzword #8: Revenue Stream Shifts

What revenue has looked like for the last few years is going to be very different going forward. Strategize for growth and shift based on how and where your revenue is coming in from today in each of your departments, and forecast based on increased use of technology.

  • Get a clear picture of what your existing revenue streams are – this will change monthly and give you a clear indicator of where you’re winning and where you need to improve.
  • Plan for the foreseeable value and equity situation – with extended loan terms and increased car values we’ve seen, how this will affect your business (and your customers!) for the next 5 – 9 years and how will you overcome this challenge.
  • Break your new, used and CPO sales and revenue down monthly – understand the different age groups or types of cars that are truly driving your sales and revenue.

Buzzword #9: OEM Direct to Consumer

It’s clear that you’re the expert for the OEM. Sure, there will be specific lines, makes or models OEMs will build and release for an automated channel because it helps with allocation and efficiency. But there’s still a big role for the dealership and revenue streams that you’ve likely never had before to capture as ecommerce expands.

  • Get a bigger understanding of how your OEM is forward thinking – once you know this, strategize how your role plays within and alongside it to maximize potential.
  • Strive to be the partner of choice – develop frequent and consistent messaging to your team on what makes you, and will continue to make you the premiere partner alongside your OEM
  • OEM certifications make you a gold standard – expand your expert and master technicians, as well as your certified salespeople that are critical to your brand.

Buzzword #10: New Roles within Modern Dealerships

One of the most important things to plan for as your dealership moves forward is making sure you have team members who are focused on user experience, consumer experiences, hybrid and distance retailing and eCommerce. Understand and plan how those roles currently do and will fit into your dealership as technology and eCommerce experiences and demands grow.

  • Align and set pay plans clearly based on goals and priorities – bring and buy your entire staff into a clear direction you’re headed towards and changes you’ll make together.
  • Connect streams of business, roles and accountability for eCommerce and in-store sales – makes sure there is a clear understanding that it’s not a me vs. them mentality when it comes to inventory and that the bottom line and customer satisfaction is a unified goal.
  • Train and recruit the right people for the right roles – these new roles call for specialization to fast-track successful outcomes.

For the road forward

Your recommendation is to take three of the buzzwords above each day and spend about 10 minutes planning and strategizing around them – you must plan your work and you must work your plan. And whether that’s meeting with your teams and holding them accountable for the steps and actions you’ve mapped out, or seeing where you’re stacking up against the measurements you’ve set, these buzzwords can help you both grow and revolutionize how you do business both now, and well into the future.

Autotrader provides you with qualified leads for people who want cars. We have the data that connects and activates your data, and we have the shoppers. Driving quality leads that have the highest gross profit on average industry wide, we’re here for The Deal Doers.

Cox Automotive has the most connected and comprehensive view of the automotive industry and offers unmatched data and insights into consumer behavior, automotive trends and operational best practices. Whatever your goals, we can help you get there faster to stay a step ahead and successful in today’s marketplace.

Would you like access to all of the buzzwords above and actions to take mapped out in an easy-to-read and share format? Find it on the new infographic.