Your service department’s name says it all. Yes, you’re in the vehicle service industry, but you’re also in the customer service business, and your customers expect a streamlined, top-of-the-line service experience. Join Xtime Performance Manager Tiffani Stefanescu, with special guest Patti Tremonti, managing partner at MTN Automotive Training Systems, for a webinar all about improving the customer experience with Xtime. Topics include: making appointment scheduling seamless for customers, best practices for greeting service appointment customers, keeping the customer updated and satisfied while their vehicle is being worked on and effective follow-up steps to keep the customer coming back and increase retention.