Category: Uncategorized

Turning Service Trends Into Profit: Strategies for Fixed Ops Success 

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Fixed Ops Strategies: Turning Service Trends Into Profit | Xtime by Cox Automotive

Dealership service is at a crossroads. Vehicles are older, service demand is rising, and the market is expanding—but dealerships aren’t capturing their fair share. According to the 2025 Cox Automotive Service Industry Study, service visits are up, yet more customers are shopping around for service. 

The upside? Fixed ops revenue is thriving. Last year, service and parts brought in $156 billion, making up 13.2% of dealership income.  That’s a clear sign, now’s the time to win back visits, boost retention, and turn service demand into long-term profitability. 

Reclaiming share won’t happen by sticking to the status quo. Below are five proven strategies to help your team deliver transparent, convenient, and connected experiences that customers can’t get anywhere else.  

1. Build Trust Through Transparent Service Pricing

Nearly half of vehicle owners (45%) say they’re dissatisfied with dealership service —often because of unexpected costs and poor communication. Yet dealership repair costs in 2025 averaged $261 versus the $275 average at independent shops. That gap between perception and reality is your opening. 

What to do now: 

  • Publish menus for common services and offer upfront digital estimates.
  • Break down every line item—no surprises, just trust. 
  • Send proactive updates at every stage: “vehicle received,” “diagnosis in progress,” “awaiting approval,” “ready for pickup.” 
  • Simplify approvals with visuals, technician notes, and easy “approve/decline” options. 

Xtime’s automation tools make this easy, streamlining communication and approvals while building customer confidence in your dealership.

2. Make Convenience the New Standard

Today’s customers aren’t just comparing shops—they’re comparing experiences. The study shows strong demand for easy scheduling, after-hours options, and modern conveniences like pickup, delivery, and rideshare integration.

What to do now: 

  • Offer mobile-first scheduling and real-time availability.
  • Provide pickup and delivery, rideshare credits, or after-hours options. 
  • Streamline check-in and check-out with digital prompts and payment links. 

Xtime’s full suite of fixed ops offerings help dealerships meet these expectations. With seamless, automated workflows that are tailored to your customers, their history, and their preferred means of communication, these tools keep customers coming back.

3. Turn Service Loyalty Into Future Sales 

Service isn’t just about today’s repair—it’s tomorrow’s sale. Customers who service at the dealership are 74% more likely to buy their next vehicle there. But early-ownership retention is slipping.  

What to do now: 

  • Make scheduling the first step of the sales handoff. 
  • Reach out proactively as vehicles age out of warranty. 
  • Use reminders and “vehicle health” updates to help drive retention. 

With VinSolutions CRM and Xtime, dealers can prioritize outreach and personalize follow ups—turning service loyalty into sales momentum.  

4. Use the Service Lane to Source Inventory 

More than half of owners facing a major repair would consider trading in—but most are never offered an appraisal during their service. That’s a missed opportunity. 

What to do now: 

  • Set triggers for appraisals based on repair thresholds. 
  • Equip advisors with insights, quick-quote tools and a clear process. 
  • Track offers made, trades acquired, and how quickly those vehicles turn.  

Integrating CRM, Inventory, and Service solutions will be key in making this a seamless process. Leveraging VinSolutions, vAuto, and Xtime will allow dealers to not only flag high value vehicles, but enable real-time acquisition conversations directly from your service lane.  

5. Manage Fixed Ops With Data, Not Guesswork 

Winning back share means running fixed ops like the smart business it is. The study highlights repair orders, approval speed, revenue per RO, declined-work recovery, appointment lead time, and communication responsiveness as strategic focus areas. 

What to do now:  

  • Use weekly scorecards for every lane and advisor. 
  • Monitor response times and abandoned approvals—then fix the friction. 
  • Continuously A/B test outreach and estimate presentation. 

Xtime’s reporting features and AI-enabled insights help managers make smarter decisions, faster—turning data into action.  

Dealers are finding they are losing customers on clarity, convenience, and connectedness. Close the communication gap, make convenience your standard, align service with sales, and manage by the numbers. In a market of aging vehicles with rising service demand, a smart service department isn’t just the fastest path to recapturing share and profits—it’s your competitive edge.  

Findings summarized here are drawn from Cox Automotive research conducted April–May 2025 among 1,974 U.S. vehicle owners who serviced a vehicle in the previous 12 months. 

Auto Financing Moving Up-Funnel Creates a Prosperous Opportunity 

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Today’s car buyers are starting their financing journey online—before they ever connect with a dealer. That shift is reshaping how lenders, OEMs, and digital retail partners need to think about their role in the shopping experience. 

In the latest Forward-thinking Strategies podcast, Lender Strategist Andy Mayers explores how Cox Automotive’s Finance Services API is helping auto retailing clients meet this moment—and why it’s a must-have for anyone looking to grow and succeed in today’s expanded marketplace. 

The New Starting Line: Financing First 

According to recent Cox Automotive research, 88% of consumers want to complete some or all of their car-buying steps online. About half say they prefer to start by researching financing options first—and many begin that journey on websites other than dealerships. 

That’s a clear signal: financing has moved up the funnel. Lenders, OEMs, and digital retail partners who rely solely on dealer referrals are missing opportunities to engage shoppers earlier and more effectively.  

Many have read the tea leaves and reacted, leveraging Finance Services—an API that enables an online credit application—to pre-approve consumers for an auto loan, allowing them to walk straight into the dealership as contract-ready buyers. No lengthy F&I conversations. No time wasted. Just a faster, more confident path to purchase—and for lenders, a channel that supports customer acquisition, retention, and origination strategies. 

Providing Finance Approval Up-Funnel Delivers Value Across the Board 

For consumers: It delivers the convenience and control they expect from a modern digital shopping experience — especially in a market where affordability remains top of mind and time at the dealership is still their #1 source of frustration. 

For OEMs: It creates a seamless Tier 1 to Tier 3 experience. Consumers can get pre-approved for financing directly on the OEM site and move seamlessly into the dealership experience — financing in hand and ready to complete their vehicle purchase—delivering a more satisfying customer experience. 

For lenders: It opens a direct-to-indirect channel that captures early-stage shoppers and additional originations—driving internal efficiency, building brand value with customers, and strengthening dealer partnerships. 

For dealers: They receive finance-approved, contract-ready buyers—reducing time to close and increasing profitability. And because the API is fully integrated with Dealertrack, the entire process—from application to purchase—is streamlined and optimized. 

Built for Today, Ready for Tomorrow 

As more steps of the car-buying journey move online, Finance Services is built to scale. New-form OEMs like Tesla and Rivian, as well as digital-first retailers like Carvana, have already embraced fully online buying experiences and stand as testaments to this growing trend. 

Clients who allow consumers to apply for financing on their websites are answering the desires and expectations of car buyers today—and tomorrow. Meeting consumers when, where, and how they choose to shop maximizes untapped opportunities and provides a safe, controlled channel for growing originations and moving more metal. 

A Smarter Way Forward 

As Andy shared in the podcast, “You can’t sell many cars without financing. And Finance Services is the engine that makes that happen—online, in real time, and at scale.” 

It’s a simple solution with powerful impact: 
✔️ Consumer convenience 
✔️ Operational efficiency 
✔️ Business growth & profitability 

And it’s already powering thousands of transactions across the Cox Automotive network. 

Listen to the Podcast

Want to learn more? 

Consult with a Cox Automotive expert to explore how Finance Services can support your digital retail strategy. 

How Turning Shoppers into Finance-Approved Buyers Is Good for Business 

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In just 5 minutes, hear how Finance Services helps you deliver ready-to-buy customers to your dealer partners. Support budget-conscious consumers with financing at the start of their journey—and open a powerful channel to boost originations and grow your business. 

0:04 
And we’re back. 

 
0:06 
I’m Greg Payne, Marketing Manager with Cox Automotive, and I’m joined once again by my colleague Andy Mayers, AVP of Dealer Track Lender Solutions. 

 
0:14 
Andy, thanks again for joining me Today. 

 
0:16 
We’re going to be discussing our next topic in the Small Bite series, Finance Services. 

 
0:22 
Now tell me if I’m wrong about this, but this tool actually allows customers to submit a credit application and get pre approved before they walk into the dealership. 

 
0:30 
Absolutely. 

 
0:31 
This is a great start Greg. 

 
0:32 
Maybe I can use a a new Co worker instead if you get out of the research business. 

 
0:38 
But yeah, all kidding aside, Finance Services definitely is the place where you convert a consumer that’s shopping into a buyer. 

 
0:48 
Because at this point in the process, the customer has already gone through and maybe gone through our payment services to figure how much they can afford. 

 
0:55 
But now they’re actually going to see if they can get financed for that, that capability or that vehicle they want with the amounts they want. 

 
1:01 
So when you think about what’s happening today, Finance Services empowers the consumer to do that. 

 
1:10 
Lot of digital retailing sites, lot of OEMs, lot of lender websites, even dealer websites are trying to to take this process of credit applications, which is a time consuming process and giving it as a self-service tool to the consumers. 

 
1:24 
So what it does is it allows us to connect our lender network and you know, our 1500 lenders to the, you know, to the ether, so to speak. 

 
1:33 
Anybody can connect to it by submitting a finance application. 

 
1:37 
Granted, it’s got to have the right data, it’s got the right disclosures and things like that, but but it allows the consumer to actually take this step and get it done before they walk into the dealership. 

 
1:47 
It also has fully integrated into our dealer track platform. 

 
1:50 
So anything you would do online, Greg, for an application perspective would be fully available to the dealer when they walk in and it actually provides responses back to the consumer. 

 
2:00 
Hey, congratulations, you’re approved. 

 
2:03 
Everybody has different ways of how they want to handle that. 

 
2:05 
It’s all dealer controlled. 

 
2:07 
The dealer set the policies for how much they want to send back and what they want to do with it. 

 
2:12 
But it does, you know, remove a critical stuff in the process. 

 
2:16 
Like if you think about it, you know, you’ll go in, a customer is going to submit an application. 

 
2:22 
If they walk in a store, they’re going to fill it out on paper. 

 
2:25 
Somebody’s going to retype it, then they’re going to submit it to a lender, then they’re going to wait for a decision. 

 
2:29 
All that can happen before the person walks in the dealership and that’s the beauty of the finance services and the other beauty of finance services, it really opens up our markets. 

 
2:39 
You know, in previous conversations we’ve talked about how channels have changed where customers are filling out applications. 

 
2:46 
Used to only be in a dealership. 

 
2:48 
Well, now it could be on a lender’s website and OEM said website, a captive website, a dealer website, even for direct lending, if people want to do it, they can capture that to get lender referral leads. 

 
3:00 
So I think finance services, the engine that powers that, it is truly the connectivity between the digital retailing and our lender network and parts of finance services that are extensions of that is the ability to take documents and send the dealers, you know someone doing stipulations. 

 
3:19 
So those are the things that are really important. 

 
3:22 
Any solution that’s going to digital retailing to be successful to transact and do the financing workflow is going to have to have finance services. 

 
3:29 
The beauty of this for our lenders is as a lender network, they don’t really have to do anything to implement finance services. 

 
3:36 
We do all the heavy lifting and get the applications to to them and get the decisions back to the originating party. 

 
3:42 
So it uses the same capability we have in our lender network today. 

 
3:46 
So like I said, finance services, it’s a critical step in the process. 

 
3:52 
Anybody that wants to automate and sell a car completely online is going to have to have credit application process and finance services fills that need. 

 
4:00 
The finance service is going to be in more table states as I see it, and it’s another great tool for consumer and origination conquest strategies. 

 
4:08 
Now, I know this experience is already very real because we’ve got EVOEMS like Tesla that are implementing the full experience entirely online. 

 
4:15 
And I know that our number of other clients as well are leveraging finance services to great success. 

 
4:20 
Yeah, absolutely. 

 
4:21 
We power a tremendous amount of online transactions. 

 
4:26 
Like I said, a lot of our lenders are starting to look at that as a consumer facing tool. 

 
4:33 
They’re using it to create leads, capture direct loans, convert them to direct to indirect. 

 
4:40 
Yeah, and the beauty of it for our lenders, like I said, if you’re on a lender network, you can receive and send decisions back. 

 
4:47 
But if you want to be on the front end and start collecting your own applications, we have solutions for that. 

 
4:53 
So I think it’s really exciting and it’s, it’s a critical API that, you know, like I said, can’t do financing, cannot sell a car without having an approval and that’s what finance does for us. 

 
5:04 
All right, well, I’m looking forward to our next succession, Andy, because what we’re going to be talking about next is alternative deal structures. 

 
5:11 
Now if I remember from our lender dealer relationship study, 70% of dealers said that alternative deal structures and having multiple approval structures is actually very beneficial to them. 

 
5:21 
So I’m looking forward to that discussion. 

 
5:24 
And thank you again, Andy, for joining us today. 

 
5:26 
And thanks to everyone in the lender audience for listening in. 

 
5:29 
Join us next time, as I said, as we discuss alternative deal structures. 

The New Rules of Dealmaking: How AI and Collaboration Are Changing the Game 

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The New Rules of Dealmaking: How AI and Collaboration Are Changing the Game 

Car buying has never been simple. But today’s shoppers expect more: transparency, speed, and a process that feels tailored to them, not just the dealership. In this conversation with Emma Hancock from Automotive News, Paulo da Silva, Vice President & General Manager of Digital Commerce at Cox Automotive, unpacks how the smartest dealers are flipping the script. Instead of seeing negotiation as a tug-of-war, forward-thinking teams are using AI-powered insights to turn every deal into a win-win. The result? Less friction, more trust, and a path to “yes” that’s faster for everyone. 

When you put the shopper first, you don’t lose control—you gain a collaborative edge. With access to behavioral data and tools that surface buyer signals in real time, sales teams can structure deals that feel personal and fair, whether the customer is online, in-store, or somewhere in between. It’s not about replacing the art of the deal; it’s about giving your team the intelligence to make every negotiation smarter, more efficient, and more profitable. Dive into the interview and learn how smarter insights make deal-making more efficient and satisfying for both sides.  

Reducing Risk: How Experian AutoCheck and Kelley Blue Book Protect Profitability

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For The Road Forward - Hans Bodine, VP of Strategic Partnerships at Experian

Guest Expert: Hans Bodine, VP of Strategic Partnerships at Experian, joins Jade Terreberry to discuss how the Experian Auto Check and Kelley Blue Book partnership is redefining vehicle history reports. Hans highlights exclusive auction data, expanded service records, and the proprietary Auto Check Score that helps dealers and lenders reduce risk and improve transparency. The episode explores consumer priorities like accident history and title brands, plus why offering free reports on marketplaces boosts inventory conversion and trust for dealers, OEMs, and certified pre-owned programs.

Guest Expert:
Hans Bodine
Vice President of Strategic Partnerships & Initiatives
Experian

Top Takeaways:

  1. Exclusive Auction Data Sets Experian Apart: Experian Auto Check offers 95% coverage of auction-derived data—329 million announcements and 4.5 million structural damage records—providing unmatched transparency for dealers and OEMs.
  2. Trust Drives Adoption: The combined strength of Experian and Kelley Blue Book creates a powerful trust signal for consumers and dealers, with Experian’s brand already reaching 70 million U.S. consumers through its credit monitoring app.
  3. Service Data Is Growing Fast: Experian has increased service records in its reports by more than 50% in the past year, with even more growth expected, helping dealers reduce risk and improve decision-making.
  4. The Auto Check Score Is Influencing Lending: This proprietary score predicts whether a vehicle will remain operational for five years, guiding both dealer acquisition strategies and lender decisions.
  5. Marketplace Merchandising Is Non-Negotiable: With 48% of car shoppers starting on marketplaces and Experian Auto Check being the only VHR available across all major platforms, dealers must leverage this visibility to boost conversions and inventory turn.

Timestamps: 

0:00 – 1:30 – Introduction and Meet Hans

Jade Terreberry introduces the show and guest Hans Bodine, VP of Strategic Partnerships at Experian, and previews the discussion on the future of vehicle history reports.

1:30 – 3:07 – Partnership and Differentiators

Hans explains the Experian Auto Check and Kelley Blue Book partnership, highlighting exclusive auction data and brand trust as key differentiators.

3:07 – 6:05 – Data Expansion and Consumer Insights

Jade and Hans discuss increased service records, new data partnerships, and findings from Experian’s consumer study on what matters most in vehicle history reports.

6:05 – 7:36 – Risk Reduction and Auto Check Score

Hans details how proprietary scoring and buyback guarantees help dealers and lenders reduce risk and improve transparency.

7:36 – 9:27 – Dealer Action and Industry Impact

Hans shares advice for dealers to connect with Cox Automotive teams and leverage enhancements that drive inventory conversion and consumer confidence.

9:27 – 12:06 – Closing Thoughts

Jade wraps up with key takeaways, emphasizes the importance of vehicle history reports on marketplace listings, and encourages listeners to subscribe for future episodes.

AI, Digital Retailing, and Inventory Wins: A Bonus Compilation from Digital Dealer

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AI, Digital Retailing, and Inventory Wins: A Bonus Compilation from Digital Dealer

Get ready for a special bonus compilation episode straight from Digital Dealer Las Vegas! Our Guest Experts—Patrick Janes (AVP of Business Development, vAuto), Noah Lee (Director of Product Consulting, Cox Automotive), and Curtis Driver (Omnichannel Digital Sales Manager, Capital Automotive Group)—team up with Jade Terreberry to deliver their freshest tips and boldest predictions for automotive retail. From smarter inventory sourcing and the transformative power of AI to the rise of collaborative digital retailing, these industry leaders deliver actionable insights and fresh perspectives to help dealers boost efficiency, profitability, and customer satisfaction as they gear up for 2026.

Guest Experts:

Patrick Janes
AVP of Business Development
vAuto

Noah Lee
Director of Product Consulting
Cox Automotive

Curtis Driver
Omnichannel Digital Sales Manager
Capital Automotive Group

New Cox Automotive Findings: The 4 Blind Spots Dealers Can’t Afford to Ignore

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Most dealers are only seeing a fraction of what’s driving their sales – in fact on average just over 3%. That’s shocking – and in this episode, we’ll break down the latest findings from Cox Automotive’s whitepaper, to reveal the hidden blind spots in most dealer’s CRM tracking, new ways to make more focused marketing decisions like Multi-Touch Attribution (MTA), and what dealers can do right now to protect their marketing spend and boost ROI. Get ready for stats that will surprise you and step-by-step actions you can take today.

Beyond the Desk: Rethinking the Modern Dealership Experience

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For The Road Forward - Beyond the Desk: Rethinking the Modern Dealership Experience

Guest Expert:
JB – Jeffrey Burnett
General Manager
Preston Automotive Group

Guest Expert: Jeffrey Burnett (JB), General Manager at Preston Automotive Group, joins Jade Terreberry to discuss Preston’s innovative Ford store, designed for a true omnichannel experience. JB shares how the new concept—featuring a welcoming barista hub and iPad-powered sales—removes traditional barriers and empowers both consumers and staff. He explains how transparency, speed, and personalization are transforming the car buying journey, and offers advice for dealers and OEMs looking to modernize and boost satisfaction and profitability.

Top Takeaways:

  1. A new kind of dealership experience: Preston’s Ford store replaces cubicles and desk phones with a welcoming barista hub and open seating, creating a relaxed, customer-first environment.
  2. Empowering shoppers and staff: By giving both consumers and sales associates shared control, the store fosters transparency and trust—leading to happier customers and more satisfied employees.
  3. Speed and simplicity through technology: iPad-powered sales allow instant access to inventory, pricing, and payment options, streamlining transactions and reducing time spent in the dealership.
  4. Modernization starts with mindset: JB’s advice: Prepare early, embrace a concierge approach, and focus on customer comfort to successfully modernize the store experience.
  5. Leadership buy-in drives transformation: Top-down support and valuing customer time are essential for lasting change, helping dealerships boost satisfaction and profitability.

Timestamps: 

0:00 – 1:26 – Introduction and Meet JB

Jade Terreberry welcomes listeners, introduces the show and guest JB, and previews the discussion about Preston’s first-of-its-kind Ford store and its innovative omnichannel design.

1:26 – 3:46 – Inspiration and Concept

JB shares the inspiration behind the store’s design, highlighting Elena Ford’s vision and how the new concept removes traditional dealership barriers.

3:46 – 7:11 – Customer and Staff Experience

Jade and JB discuss how the new approach empowers both shoppers and staff, fostering transparency, shared control, and higher satisfaction.

7:11 – 9:00 – Speed, Simplicity, and Technology

JB explains how iPad-powered sales and digital tools streamline transactions, making the process faster and more enjoyable for everyone.

9:00 – 11:10 – The Apple Genius Bar Comparison

Jade asks JB to compare the experience to the Apple Genius Bar, and JB describes how the store’s layout and approach meet customers where they’re most comfortable.

11:10 – 12:24 – Advice for Dealers and OEMs

JB offers actionable advice for others looking to modernize: prepare early, embrace a concierge mindset, and secure leadership buy-in.

12:24 – 13:34 – Implementation and Team Buy-In

JB discusses the importance of top-down support and how the new process has made dealership operations easier and more efficient.

13:34 – 15:48 – Closing Thoughts

Jade wraps up the episode, congratulates JB and the Preston team, and encourages listeners to visit the new store and subscribe for future episodes.

AI & Automation Trends Driving Dealer Profitability

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AI & Automation Trends Driving Dealer Profitability

Dealers are leaning into digitization. And the results are here. According to the 2024 Cox Automotive Digitization of Automotive Retail Study, omnichannel dealers are outperforming their peers across key metrics like close rates, customer satisfaction, and gross profit. That’s big news for the industry and great news for your dealership.  

Below is a list of the top five trends from the data that are reshaping dealership success you simply can’t afford to ignore. 

AI Adoption is Key 

The data: 49% of omnichannel dealers use one or more AI capabilities, compared to just 32% of other dealers.  

With AI no longer just a buzzword, you’re free to use it to your advantage. Nearly half of the study’s omnichannel dealers are leveraging AI to streamline operations, personalize shopper experiences, and optimize deal flow. These dealers are using predictive analytics to identify high-intent leads, automate follow-ups, and tailor offers based on real-time consumer behavior. This level of intelligence allows sales teams to work smarter, not harder, focusing their energy on the deals most likely to close. By integrating AI into their digital retailing strategy, top-performing dealers are gaining speed, precision, and control over the sales process, ultimately driving higher profitability and customer satisfaction. 

Kelley Blue Book (KBB) VIN-specific pricing recommendations and Instant Cash Offer (ICO) leverage AI and real-time market data to help dealers identify high-intent shoppers, personalize offers, and close deals with confidence.  When integrated into a broader digital retailing strategy, these tools help dealers align with shopper expectations while maintaining operational control and transparency. 

Digital Retailing Technology Drives Efficiency and Satisfaction

The data: 70% of dealers agree that online retailing tools create efficiencies and improve customer satisfaction.

Embracing digital retail technology can help you streamline your operations and deliver a better experience for both your shoppers and your staff. Online retailing tools make it easier to connect with your customers at every stage of the car buying journey—whether online, in-store, or somewhere in between. By automating routine tasks and gaining a unified view of shopper activity, you reduce friction, save time, and empower your sales teams to focus on building relationships and closing deals. The result: higher customer satisfaction, increased efficiency, and more profitable dealership.

Kelley Blue Book® Instant Cash Offer (ICO) and Price Advisor tools integrate seamlessly with digital retailing platforms, giving dealers real-time, market-reflective values and transparent pricing that shoppers trust. These tools support a more consistent and trusted experience, helping dealers deliver a more efficient experience that builds confidence and drives repeat business.

Omnichannel Dealers Outsource More, Win More

The data: Omnichannel dealers outsource an average of 4.8 online retailing capabilities, compared to 4.0 for other dealers. 

Outsourcing digital retailing capabilities lets you scale your business and stay ahead of changing consumer expectations. By partnering with trusted technology providers, you can focus on building relationships and closing deals, while experts handle the complexities of online retailing. This approach gives you access to best-in-class tools, reduces operational burden, and helps you deliver a seamless experience across every channel.

Kelley Blue Book® Instant Cash Offer offers a scalable way to bring consistency and credibility to the trade-in process. By embedding trusted, third-party valuations into omnichannel workflows, dealers can reduce friction, enhance transparency, and deliver a more unified experience—whether online or in-store.

Digital Retailing Boosts Close Rates

The data: Omnichannel dealers see 53% more positive impact on close rates from digital retailing than other dealers. 

Digital tools help you respond quickly to buyer inquiries, personalize the experience, and remove barriers that slow down the sales process. When you streamline workflows and leverage real-time data, you create a seamless path to purchase that gets buyers to “yes” faster and more often.

Tools like Kelley Blue Book ICO and Price Advisor help bridge the gap between shopper intent and dealer action. By integrating with your digital retailing strategy, you can build confidence at every step, accelerate deal-making, and convert more leads into closed sales.

Automation is Reshaping F&I and Credit Apps

The data: Dealers using automation save 42 minutes at the dealership for mostly digital car buyers compared to light digital buyers. 

No more manual data entry, reduced errors, and accelerated approvals sound like a dream come true? That’s the goal. Automation empowers your team to focus on delivering a seamless, transparent experience for every customer. When you streamline these critical steps, you not only save time but also create a more efficient and profitable workflow for your dealership.

Kelley Blue Book Instant Cash Offer (ICO) integrates into F&I and digital workflows—bringing automation to valuation and trade-in processes. This not only reduces manual effort but also supports a more transparent and efficient experience for today’s digitally minded car buyers.

Ready to Embrace AI and Automation? 

AI, automation, and digital retailing are no longer optional—it’s essential for driving efficiency, satisfaction, and profitability. Dealers who leverage these technologies are streamlining operations, building trust with shoppers, and closing more deals, faster.  As the retail landscape evolves, Kelley Blue Book continues to serve as a trusted source of data and insight—helping dealers navigate complexity, build trust, and deliver experiences that resonate with modern car buyers. 

Ready to see how KBB can help you outperform the competition? Request a demo today and discover the difference trusted data and seamless technology can make for your business. 

Source: 2024 Cox Automotive Digitization of Automotive Retail Study