Category: Press Release

Dealertrack DMS Fully Integrated Solutions Help Dealerships Optimize Operations

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New deep synergies add value where it counts most in the year ahead

DRAPER, Utah, Feb. 3, 2021 – Dealertrack DMS, a leading provider of cloud-based technology solutions for car dealerships, announces new integrations geared toward helping dealerships achieve higher efficiency and productivity in today’s digital-first environment at the Cox Automotive Experience and NADA 2021. 2020 proved to be a year of significant change in which dealerships had to pivot to meet evolving expectations of service customers, buyers and team members. This transformation also required retailers to address the operational complexities of the day —approximately 75% of franchise dealerships were switching to digital sales operations according to the Cox Automotive Sentiment Survey— and this doesn’t appear to be slowing down in 2021.

“In these uncertain times, dealerships are more dependent on digital solutions than ever. The need to optimize their technology integrations to prepare for the future, eliminate inefficiencies and ensure their teams have the support they need is at an all-time high,” said Tracy Fred, vice president of operations for Cox Automotive brands VinSolutions, Xtime and Dealertrack DMS. “Today, the average dealership uses approximately seven software integrations simply to complete a sale. The new Dealertrack DMS integrations bring more processes together, adding ease and efficiency to ensure auto retailers can save time and money which translates to better customer service and happier employees.”

New Dealertrack DMS integrations and solutions build on its longstanding commitment to put dealers at the center of every business decision and innovation. Dealertrack DMS is focused on deep integrations that continue to add ease and efficiency to operations while boosting satisfaction where it counts most for dealerships in 2021 and adding profitability across critical cash flow areas, including:

  • Digitized AR Statements: Dealertrack DMS provides retailers with a simpler, quicker, and less costly way to notify customers and vendors of outstanding AR balances. By digitizing AR statements, dealerships can more easily share with customers through email and bulk print statements, as well as utilize modern templates with the ability to add a color logo.
  • Modern Warranty Claims: Dealerships can submit, track, and audit all warranty claims in a single screen featuring all the tools needed to help optimize the customer’s experience. Through providing a centralized information hub, Dealertack DMS assists dealerships by increasing accuracy and visibility, streamlining user experience and workflow, and working to integrate with additional Cox Automotive solutions.
  • Integrated Payroll and HR Management: Through this solution, dealerships gain complete control of the entire employee lifecycle through easy-to-use tools that leverage exclusive integrations to make Integrated Payroll and HR Management a breeze. By bringing together otherwise disconnected or stand-alone solutions into a single service, dealerships with Dealertrack DMS can help eliminate frustration and inefficiencies within the payroll and HR management processes, thereby improving retention and reducing employee turnover. Learn more by reading A Dealer Principal’s Guide to Hiring and Retaining Talent.

“As a centralized accounting office for multiple dealerships, we rely on fast, easy information from the outlying departments to produce payroll,” said Neal Jackson, controller at Lawley Automotive Group in Sierra Vista, Arizona. “I’ve been doing this since 1993, so whenever there are new solutions like Integrated Payroll, powered by Netchex, I’m eager to give it a try. Pretty much anything I put into Netchex, data-wise, I can get out through a report. With Netchex, I no longer need to do manual time-consuming tasks. It is a huge time saver for me.”

Dealertrack DMS will be highlighting how these new integrations provide dealers with the connectivity and efficiency to optimize operations at the upcoming virtual National Automobile Dealers Association (NADA) 2021 show. For information on all Cox Automotive’s 2021 new offerings, visit www.coxautoinc.com/experience.

About Dealertrack
Dealertrack provides industry-leading software solutions that give dealerships, lenders, and partners the confidence to thrive in an ever-changing automotive market. The company’s integrated suite of powerful easy-to-use products and services helps dealerships and their lending partners grow by increasing efficiency and improving decision-making. Dealertrack is part of the Cox Automotive family, a company that is transforming the way the world buys, sells, owns and uses cars. Dealertrack—along with its unmatched network of dealership and lending partners—is improving the car buying experience by embracing the technologies that will shape the future of automotive retail. For more information about Dealertrack, visit www.dealertrack.com.

About Cox Automotive
Cox Automotive Inc. makes buying, selling, owning and using vehicles easier for everyone. The global company’s more than 27,000 team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, 40,000 auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with annual revenues of nearly $20 billion. www.coxautoinc.com

Media Contact:
Lisa Aloisio
Lisa.Aloisio@coxautoinc.com
c. 404-725-0651

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Hireology and Dealertrack DMS Partner on Integrated Payroll and HR Administration Solution for Automotive Dealers

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Industry-leading solution powered by Netchex with superior functionality and end-to-end integration addresses dealers’ hiring, payroll and compliance pain points.

Chicago, Ill and Draper, Utah – January 23, 2020 – Hireology, the leading recruitment CRM for multi-location, decentralized enterprises, and Dealertrack, the leading provider of integrated dealership technologies, announced a new partnership that provides automotive dealers a fully-featured, integrated payroll and human resource solution.

The exclusive partnership will help mitigate the redundant, and error prone processes that often come when dealers use multiple disconnected and stand-alone solutions that, over time, create frustration and inefficiency for auto dealership staff.

“As dealers face more challenges to finding top talent, it will be even more important to have technology in place to keep new employees engaged and serve as one central point of record for their journey throughout the company,” said Adam Robinson, CEO of Hireology. “By partnering with Dealertrack, Hireology furthers our commitment to making the day-to-day hiring, payroll and HR administration processes for auto dealers more streamlined and accurate, while also making more time for HR staff to focus on what matters the most—their people.”
Key features of the systems integration include:

  • Automatic transfer of new hire data, kicking off onboarding and payroll processes
  • Management of paid time off requests and accruals, performance reviews, job summaries and more, eliminating the need to track these manually or in separate systems
  • One payroll system of record for all HR information and real-time automatic posting to the DMS General Ledger
  • Sales commissions, tech time and employee receivables integration

“Together, Hireology and Dealertrack DMS combine all a dealer’s HR needs including hiring, time and attendance, payroll processing and reporting, benefits administration, and talent management into one platform,” added Mandi Fang, vice president and general manager of Dealertrack DMS. “The integrated solution is easy to implement and significantly reduces the ongoing administrative effort of managing multiple third-party providers.”
Hireology and Dealertrack will preview the integrated payroll solution powered by Netchex at NADA 2020, in Las Vegas, February 14-17, 2020.

About Dealertrack

Dealertrack is the leading provider of integrated dealership technologies. From best-in-class Sales and F&I software that improves the customer experience to a Dealer Management System that boosts employee productivity, Dealertrack is committed to the growth and success of your business. Our products empower dealerships to make better choices about how to run their businesses and promote better customer vision, giving dealerships a cross-product view of each customer. With more freedom and better vision, our dealerships can provide a better buying, borrowing, and service experience within a changing automotive world. For more information, visit us.dealertrack.com/.

About Hireology

Hireology’s recruitment CRM empowers multi-location, decentralized enterprises and independently owned businesses to build their best teams with confidence. The company equips HR and business leaders with the skills and technology needed to manage the full employee lifecycle – from hire to retire – in one seamless platform. With focused expertise across several industries – including retail automotive, healthcare and professional and consumer services – more than 7,500 businesses today trust Hireology to help build great teams, lift customer service and drive profitability. For more information, visit www.hireology.com.

MEDIA CONTACTS

For Dealertrack
Lisa Aloisio, Cox Automotive
m. 404.725.0651
Lisa.Aloisio@coxautoinc.com

For Hireology
Myriha Burce, Edelman
312.240.2617
Myriha.Burce@edelman.com

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Dealertrack DMS’ Lifetime Learning Portal Answers Industry Need For Customized, Comprehensive Training

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Salt Lake City, Utah, September 7, 2018 – As a lack of ongoing training continues to impact employee retention and overall profitability, dealerships nationwide are hard-pressed to reassess their employee programming strategies. According to a recent Cox Automotive dealership staffing study, only 54 percent of new hires in customer-facing roles said they received enough training to effectively do their jobs. To help dealerships address this enduring training gap, Dealertrack DMS, a Cox Automotive brand, is launching its Lifetime Learning Portal.

With access to a variety of support channels, including event-based trainings, peer-to-peer support and online education, the Lifetime Learning Portal enables dealership personnel to tailor their training regimen to their own learning style.

“Over the past couple of years, Dealertrack DMS has been honing its dealer-centric approach to ensure dealership personnel receive the superior training and education they need to get the most out of their DMS,” said Matt Hurst, Director of Client Services, Dealertrack DMS. “Want training in person? No problem. Prefer peer-to-peer? Click here. The Lifetime Learning Portal meets dealership personnel where they are and hosts content to fit all learning styles.”

In 2017, Dealertrack DMS hosted DMS Edge, its first annual virtual training program, as well as the Dealertrack DMS Controller Conference, its first annual in-person training event. The following year, Dealertrack DMS took it one step further with the launch of DMS 360, the company’s new, peer-to-peer self-service portal where users can easily access support and share best practices across dealerships as well as with Dealertrack DMS team members online. Now, all of these resources, in addition to on-demand webinars, can be accessed in one place online, creating a more seamless learning experience that gives dealership personnel the opportunity to advance their DMS knowledge in a way that works best for them.

“Dealertrack has put a focus on the users who rely on the DMS day in and day out,” said Robert Beaslin, Controller of Mark Miller Auto Group in Salt Lake City, Utah. “From peer-to-peer to webinars and virtual and in-person conferences, the brand’s Lifetime Learning programming has enabled our employees to get significantly more out of the existing DMS software, helping them to become more effective and successful in their roles at the dealership.”

The next installment of Dealertrack DMS’ Lifetime Learning programming will be DMS Edge 2018, its second annual virtual user event series, running September 18 through September 21, 2018. Over the course of four days and 18 virtual sessions, DMS Edge will bring on-demand training and DMS best practices directly to thousands of dealership personnel online.

“DMS Edge gives dealership personnel a chance to get an inside look at the DMS without ever having to leave their desk,” said Randy Kobat, Senior Vice President of Cox Automotive brands vAuto, HomeNet, Rebates & Incentives, and Dealertrack DMS. “Following the first annual DMS Edge series in 2017, which reached 3,500 users, this year’s event promises to take training to the next level to help dealerships maximize the value of the DMS and give them a competitive edge.”

Keynote speakers for the event include Dealertrack’s VP of Operations John Grace, Google Automotive Retail Strategist Tim Mueller and tax expert Greg White.

For dealership personnel unable to attend DMS Edge or for those with other learning preferences, DMS 360, along with additional trainings and webinars are available to users 24/7/365.

For more information about DMS Edge, and to register for the virtual event, please visit here.

About Dealertrack

Dealertrack provides industry-leading software solutions that give dealerships and lenders the confidence to thrive in an ever-changing automotive market. The company’s integrated suite of powerful but easy-to-use products helps dealerships and their lending partners grow by increasing efficiency and improving decision-making. Dealertrack is part of the Cox Automotive family, a company that is transforming the way the world buys, sells and owns cars. Dealertrack—along with its unmatched network of dealership and lending partners—is improving the car buying experience by embracing the technologies that will shape the future of automotive retail. For more information about Dealertrack, visit www.dealertrack.com.

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, 40,000 auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

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Media contact:

Lisa Aloisio

Lisa.aloisio@coxautoinc.com

404.725.0651