Consumer trends are changing. Flexibility and convenience are key—and that extends to the service department. To drive revenue in fixed ops, it’s critical for dealerships to enhance the service experience. The reward is twofold: Happy customers will return for future service needs—and perhaps even return to trade in and then purchase a new vehicle.  

To elevate the service experience, make it easier for customers to schedule and check in for their appointments. Look for ways to help provide clear updates so customers understand their vehicle’s status and approve ROs faster, while reducing staff downtime to keep operations running efficiently. 

Here’s how Xtime, the industry’s most comprehensive service platform, brings it all together to elevate the customer experience and drive increased profitability.  

Seamless Scheduling, Check-Ins, and Payments 

Let customers book appointments any way they prefer with real-time availability scheduling online. Customizable menus allow you to keep your pricing up to date, promoting transparency and building trust with customers.  

Once customers get to the service department, self check-in fast-tracks the repair write-up process. Tablet reception allows staff to greet customers by name, with a complete vehicle history and service record at their fingertips.  

Flexibility is key once again when it comes time for customers to pay – whether paying in-lane, responding to an online request, or choosing to finance the repairs for higher-cost situations.  

Enhanced Communications  

Service departments that offer flexible and efficient consumer touchpoints create seamless service experiences for all consumers, even those who may not have a profile at the dealership. Service managers can text customers, turning inquiries into appointments, as well as provide real-time status updates for a better customer experience and improved staff productivity. 

Enhanced Multimedia 

High-quality customizable images, audio and video sent via text or email can help customers see and hear why additional service repairs are not only necessary, but beneficial: Dealers have seen approvals in as fast as 7 minutes when they send video with Additional Service Recommendations (ASRs)*. 

Enhanced Reporting 

Ensure the shop is always operating at full capacity with solutions that can optimize appointments based on work to be performed. Dashboards and performance scoreboards provide real-time insights and performance tracking into shop output, helping service advisors identify and address inefficiencies before bottlenecks occur.   

Maximize service department revenue with Xtime solutions for the ultimate customer experience. Click here to learn more.  

* Based on median approval time for dealers using Xtime Inspect and Enhanced Multimedia, January to July 2024.