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Turning Service Trends Into Profit: Strategies for Fixed Ops Success
Dealership service is at a crossroads. Vehicles are older, service demand is rising, and the market is expanding—but dealerships aren’t capturing their fair share. According to the 2025 Cox Automotive Service Industry Study, service visits are up, yet more customers are shopping around for service. The upside? Fixed ops revenue is thriving. Last year, service and parts brought in $156 billion, making up 13.2% of dealership income. That’s a clear sign, now’s the time to win back visits, boost retention, and turn service demand into long-term profitability. Reclaiming share won’t happen by sticking to the status quo. Below are five
Auto Financing Moving Up-Funnel Creates a Prosperous Opportunity
Today’s car buyers are starting their financing journey online—before they ever connect with a dealer. That shift is reshaping how lenders, OEMs, and digital retail partners need to think about their role in the shopping experience. In the latest Forward-thinking Strategies podcast, Lender Strategist Andy Mayers explores how Cox Automotive’s Finance Services API is helping auto retailing clients meet this moment—and why it’s a must-have for anyone looking to grow and succeed in today’s expanded marketplace. The New Starting Line: Financing First According to recent Cox Automotive research, 88% of consumers want to complete some or all of their car-buying steps online.
How Turning Shoppers into Finance-Approved Buyers Is Good for Business
In just 5 minutes, hear how Finance Services helps you deliver ready-to-buy customers to your dealer partners. Support budget-conscious consumers with financing at the start of their journey—and open a powerful channel to boost originations and grow your business. 0:04 And we’re back. 0:06 I’m Greg Payne, Marketing Manager with Cox Automotive, and I’m joined once again by my colleague Andy Mayers, AVP of Dealer Track Lender Solutions. 0:14 Andy, thanks again for joining me Today. 0:16 We’re going to be discussing our next topic in the Small Bite series, Finance Services. 0:22 Now tell me if I’m wrong about this, but this tool actually
Unlock More Vehicle Acquisition Opportunities with Offer Accelerator from Kelley Blue Book® Instant Cash Offer
Discover Offer Accelerator — a flexible add-on to Kelley Blue Book® Instant Cash Offer. Designed for dealers, this resource empowers you to source external offers from Autotrader and KBB.com. Learn how Offer Accelerator helps you stay ahead of market demand and win more cars with simple, effective solutions.Kelley Blue Book
The New Rules of Dealmaking: How AI and Collaboration Are Changing the Game
Car buying has never been simple. But today’s shoppers expect more: transparency, speed, and a process that feels tailored to them, not just the dealership. In this conversation with Emma Hancock from Automotive News, Paulo da Silva, Vice President & General Manager of Digital Commerce at Cox Automotive, unpacks how the smartest dealers are flipping the script. Instead of seeing negotiation as a tug-of-war, forward-thinking teams are using AI-powered insights to turn every deal into a win-win. The result? Less friction, more trust, and a path to “yes” that’s faster for everyone. When you put the shopper first, you don’t
Reducing Risk: How Experian AutoCheck and Kelley Blue Book Protect Profitability
Hans Bodine shares how Experian AutoCheck and Kelley Blue Book help dealers reduce risk, build trust, and boost inventory conversion.
AI, Digital Retailing, and Inventory Wins: A Bonus Compilation from Digital Dealer
Get ready for a special bonus compilation episode straight from Digital Dealer Las Vegas!
New Cox Automotive Findings: The 4 Blind Spots Dealers Can’t Afford to Ignore
Most dealers are only seeing a fraction of what’s driving their sales – in fact on average just over 3%. That’s shocking – and in this episode, we’ll break down the latest findings from Cox Automotive’s whitepaper, to reveal the hidden blind spots in most dealer’s CRM tracking, new ways to make more focused marketing decisions like Multi-Touch Attribution (MTA), and what dealers can do right now to protect their marketing spend and boost ROI. Get ready for stats that will surprise you and step-by-step actions you can take today.
Beyond the Desk: Rethinking the Modern Dealership Experience
Guest Expert: Jeffrey Burnett (JB), General Manager at Preston Automotive Group, joins Jade Terreberry to discuss Preston’s innovative Ford store, designed for a true omnichannel experience.
AI & Automation Trends Driving Dealer Profitability
Dealers are leaning into digitization. And the results are here. According to the 2024 Cox Automotive Digitization of Automotive Retail Study, omnichannel dealers are outperforming their peers across key metrics like close rates, customer satisfaction, and gross profit. That’s big news for the industry and great news for your dealership. Below is a list of the top five trends from the data that are reshaping dealership success you simply can’t afford to ignore. AI Adoption is Key The data: 49% of omnichannel dealers use one or more AI capabilities, compared to just 32% of other dealers. With AI noKelley Blue Book