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Win Back Customers by Overcoming Common Fixed Ops Misconceptions
Matt Warpinski and Tiffani Stefanescu, Directors of Performance Management at Xtime Today there are more vehicles on the road than ever before, but the volume of dealer visits from 2018 to 2025 shows a significant drop. Service customers are going to independent repair shops and quick lubes instead of the dealership. And now we’re seeing new mobile services going out to people’s houses and doing work there. Once a vehicle is five years old or past its warranty period, customers start visiting the dealership less often – right when the RO amounts are increasing. So, we need to look at why this is happening and what dealerships can do about it to bring customers back in. As
The ROI Revolution: AI, Leads, and a Culture That Converts
Eric DeMont, Vice President at Urban Science, joins Jade Terreberry to unpack how data is transforming automotive retail.
The New Dealer’s Edge: From Chatbots to AI Agents—and a Truly Seamless Click‑to‑Keys Journey
Summary:Shoppers are moving from chatbots to AI agents that actively research, negotiate, and schedule test drives. This trending technology compresses the car‑buying journey and raises expectations when shoppers arrive in-store. And while new data shows digital steps save time and boost satisfaction, most dealerships still force buyers to repeat steps in‑store due to fragmented tools and inconsistent data. The blog post explains how Deal Central unifies the deal, automates key actions, and delivers a seamless online‑to‑offline experience that wins in the agent era. If every shopper suddenly shows up to your store with an AI “broker” that will research, negotiate,
Mastering Inventory Volatility: Recent Insights and Strategies for Dealers
As we wrap up Q4, automotive dealers face a rapidly changing market. In a recent webinar, Micah Tindor, Assistant Vice President of Consumer Vehicle Disposal at Cox Automotive, shared actionable strategies to help dealerships navigate inventory volatility, affordability challenges, and evolving consumer expectations. Key Market Trends Proactive Acquisition Strategies Scalable Solutions from Kelley Blue Book Instant Cash Offer Looking Ahead As the New Year approaches, dealers who embrace data-driven strategies and prioritize customer-centric solutions will be best positioned to adapt and succeed. Leveraging Kelley Blue Book Instant Cash Offer tools helps bridge the gap between consumer expectations and dealership goals, ensuring a strong finish to theKelley Blue Book
Top Digital Automotive Marketing Trends to Watch in 2026
Digital marketing in automotive retail is entering a new era – one where precision, personalization, and performance matter more than ever. As consumer expectations evolve, dealerships need strategies that go beyond visibility to deliver meaningful engagement at every touchpoint. At Dealer.com, we are focused on helping retailers stay ahead of these shifts with solutions that integrate advanced analytics, AI-driven optimization, and seamless omnichannel experiences. The trends shaping 2026 aren’t just about technology, they are about creating smarter, more connected journeys that turn interest into action. AI-Powered Personalization Becomes the Standard 2026 is the year personalization stops being optional. AI is now the engine behind every meaningful shopper interaction,
Top Tech Trends to Watch in 2026
Summary:Discover the top automotive retail technology trends for 2026, including AI-powered tools and workflows, customer data platforms, omnichannel experiences, smarter inventory management, automated marketing, and connected dealership ecosystems. Learn how VinSolutions helps dealerships streamline operations, personalize customer interactions, and drive profitability. Stay ahead of industry changes and see what’s next for your business at NADA Show 2026. Your Roadmap to Smarter Dealership Success Could 2026 be a year of total and complete transformation for your dealership? Dealers are navigating rising shopper expectations, tighter margins, and a fast-moving technology landscape—but there’s plenty of reason to be optimistic. Breakthroughs in AI-powered solutions are redefining
The AI Advantage: How Data-Driven Intelligence Is Transforming Automotive Retail
By now you’ve probably heard how AI is all the rage in automotive retail. You’ve heard how it’s revolutionizing the way dealers sell and the way buyers want to buy. In fact, AI has become such a hot topic that it’s now a regular part of industry conversations—highlighting just how important this technology is. But there’s a reason for the hype—real business impact behind the buzz. According to recent Cox Automotive research, dealers who have fully adopted AI are seeing 50% higher revenue growth, efficiency gains, and profitability, compared to dealers who have only experimented with AI or are just getting started. The Window for ‘Wait and See’ is Closing Fast Despite all the buzz, three out of five dealers are just now
Show Up with AI: Visibility, Authority, and the Shopper’s Choice
Tessa Nadik, AVP of Product Management at Cox Automotive, joins Jade Terreberry to clarify the real impact of AI in automotive retail. Tessa explains what AI is—and isn’t—for dealers, highlighting how it streamlines workflows, enhances consumer experiences, and accelerates shifts in buyer behavior.
Top Trends to Watch in Automotive Retail in 2026
What’s Next and How to Stay Ahead—See More at NADA
Stay Ahead This Season: Supercharge Your Acquisition Strategy with Offer Accelerator
As Q4 and year-end approach, dealers face tight inventory and fast-changing market conditions. In this WardsAuto FastChat, Micah Tindor—Senior Director of Strategic Planning for Kelley Blue Book® Instant Cash Offer—shares actionable strategies to help your dealership thrive. Discover how proactive acquisition can keep your lot stocked, boost conversion, and build consumer trust. Plus, learn how Offer Accelerator—the newest addition to Kelley Blue Book Instant Cash Offer—empowers you to source vehicles faster and stay flexible in a dynamic market. Ready to get ahead? Watch the FastChat now and see how scalable solutions can supercharge your acquisition strategy.Kelley Blue Book